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Terms & Conditions

Last updated: 5 October 2026

These Terms & Conditions (“Terms”) govern your use of LuminNote (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. About LuminNote

LuminNote is an AI-powered study and note-taking platform operated by AFZ Labs Ltd, a company registered in England and Wales.

2. Eligibility

You may use the Service if:

• You are legally capable of entering a contract
• You comply with these Terms

LuminNote is intended primarily for students but may be used by anyone.

3. Accounts

You are responsible for:

• Maintaining the security of your account
• All activity under your account

You must not:

• Share accounts
• Use the Service for unlawful purposes
• Attempt to abuse or reverse-engineer the Service

4. User Content

You retain ownership of all content you upload or create.

By using the Service, you grant LuminNote a limited, non-exclusive licence to process your content solely to provide the Service.

5. AI-Generated Content Disclaimer

AI-generated content — including notes, summaries, essay plans, essay grades, scores, feedback, writing suggestions, and citations — is provided for assistance only.

LuminNote:

• Does not guarantee accuracy of any AI-generated output
• Is not responsible for academic grading, assessment outcomes, or reliance decisions
• Does not guarantee or predict actual academic results — AI-generated essay grades and scores are indicative only and may not reflect the standards or marking criteria of your institution
• Does not warrant the accuracy or existence of citations or references produced by research features — users must independently verify all sources

You are solely responsible for reviewing and verifying all outputs before relying on them.

6. Academic Integrity

LuminNote's essay writing tools — including essay planning, grading, expansion, rewriting, improvement suggestions, and citation research — are provided strictly as study and learning aids.

• You are solely and entirely responsible for ensuring that your use of AI-assisted writing features complies with your institution's academic integrity, plagiarism, and AI usage policies
• LuminNote expressly disclaims all liability for any academic misconduct findings, plagiarism allegations, or disciplinary action arising from the use or misuse of Essay Mode or any other AI-assisted features
• LuminNote does not encourage, endorse, or condone submitting AI-generated or AI-assisted content as wholly original work where prohibited by institutional policy

By using Essay Mode, you acknowledge and accept these responsibilities.

7. Subscriptions & Payments

• LuminNote offers multiple subscription tiers (Free, Pro, and Essay Mode), each with different feature access and monthly usage limits
• Paid plans are billed via Stripe
• Prices are shown clearly before purchase
• Subscriptions renew automatically unless cancelled
• Essay Mode features are subject to monthly usage limits as displayed in the Service
• Your right to cancel and get a refund is set out below. Outside it, refunds are handled case by case, and always given where the law requires one

Stopping a subscription

You can cancel at any time. In the web app, go to Settings, then Subscription, then Manage billing. Your plan runs to the end of the period you have paid for and does not renew. If you subscribed in the iPhone or iPad app, cancel from your App Store subscriptions.

Your 14-day right to cancel

If you are a consumer in the UK, the law gives you 14 days from the day you subscribe to change your mind and cancel, without giving a reason.

LuminNote is digital content supplied online, and it starts working the moment you pay. So before you pay, the checkout asks you to tick a box saying that you want access to start straight away, and that you understand you then lose the 14-day right to change your mind and get a refund. Once you have ticked it and your access has started, that right has ended for that purchase. We ask for the same agreement before you change plan or add an add-on.

If the loss of that right does not apply to your purchase, for example because of the law where you live, you can cancel within the 14 days. We will then refund what you paid, less an amount in proportion to the days you had access compared with the full period you paid for.

How to cancel within the 14 days

Tell us clearly that you want to cancel before the 14 days are up. The simplest way is to email support@luminnote.com from the address on your account. You can use the form below, but you do not have to.

Where a refund is due, we pay it within 14 days of the day you tell us, to the card you paid with, and it costs you nothing.

If something is wrong

Nothing above affects your legal rights if LuminNote is faulty or not as described. Email support@luminnote.com and we will put it right or, where the law gives you one, give you a refund or a price reduction.

Purchases in the iPhone or iPad app

Subscriptions bought in the iPhone or iPad app are billed by Apple, and refunds for them are handled by Apple.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted access.

We may:

• Modify features
• Suspend or terminate access for misuse
• Perform maintenance

9. Termination

We may suspend or terminate your account if you:

• Violate these Terms
• Abuse the Service
• Engage in harmful or unlawful behaviour

You may stop using the Service at any time.

10. Limitation of Liability

To the fullest extent permitted by law:

• LuminNote is provided “as is”
• We are not liable for indirect or consequential losses
• Our total liability will not exceed the amount paid by you in the previous 12 months

11. Governing Law

These Terms are governed by the laws of England and Wales.

12. Contact

For questions about these Terms:

aziccardi@luminnote.com